1 Year Product Warranty

We are confident of the quality of our products. Should any malfunctions develop due to faulty materials or manufacturing defects, we will replace or repair within 12 months at no cost to you.

The warranty does not cover misuse or negligent handling, prolonged use of expired filters resulting in physical damage, using other brands of filters, or failure to follow product installation, usage and care instructions.

If at any stage you have questions about your product, please kindly write to us to customercare@heppi.com.au with your Order Number and we will try our very best to assist you.